Thank you for choosing our products! We want you to be satisfied with your purchase. If you need to return an item for any reason, please read the following return policy carefully.

1. Return Conditions

Returns must be made within 7 days of receipt.

Account purchases must be kept in their original state, unused, and untied to an email address, otherwise they will not be returned

Account top-up will be topped up immediately according to the account ID on your order number, so it will not be returned, please double-check and enter your account ID before purchasing

2. Return Process

Please contact us via our customer service email server@playgame.com with your order number and reason for return.

Upon receipt of your request, we will send you a confirmation of your return request with a detailed return address.

Please pack the product and send it back to the designated address with a confirmation of the return request.

3. Refund Policy

Once we receive the returned item and confirm that it is eligible for return, the refund will be processed within 7 business days.

Refunds will be made to the original form of payment and may be delayed due to bank processing times.

4. Contact us

If you have any questions, please do not hesitate to contact our customer service team and we will be happy to assist you!

Customer service email:server@playgame.com

Discord：airgame.vip

Working hours: Monday to Sunday, 9:00 a.m. – 12:00 p.m. Beijing time

Thank you for your understanding and support, and happy shopping!